Returns & Exchanges 

Extended Holiday returns and exchanges 

- Orders shipped between November 15th and December 31st will be returnable through January 31st of the following year. 
- All returns must have prior approval before being shipped back. 
- Used/damaged items are subject to a return/service handling fee 
Customer satisfaction is our goal, if you are not 100% satisfied with your purchase, you may return your item(s) for refund. If you need assistance in finding a different item, our customer service team will gladly assist you in finding a product that meets your needs and authorize an exchange. 

How do I return my item(s) for refund/exchange?

1)  Contact us directly to request a return for refund/exchange. 

  • via Phone: (800) 991-6207  (8am-5pm CST Monday-Friday) 
  • via Email: contact form 

2)  Provide us with one of the following: 

  • Order number
  • Customer account number
  • Name used on original purchase.  

3)  A Return Merchandise Authorization (RMA) # will be provided to return your item for refund/exchange. 


Where do I return my item(s)?

4)  Once your return request has been approved, ship your products back to our facility using your preferred shipping method. 

  • Please remember to include all the items you received with your original purchase (example: accessories, manuals, cords) 
  • Use the original packing box, or one comparable, and ship your products back to the following address: 

                            ATTN: RMA #: ______
                            LIBERTY Health Supply
                            28045 Ashley Circle Suite 103
                            Libertyville, IL 60048
                            (800) 991-6207

5)  Upon receiving your return package to our facility, we will send a courtesy email notifying you we have received your return along with a time frame for processing your refund/exchange. 

  • All refunds/exchanges will be processed within 2-3 business days of arrival 


             * Please allow our customer service team 24 hours to respond to your call/email. Weekend messages will be responded to the following business day. 

             * We will not be able to authorize a return for refund/exchange if we are unable to locate your purchase in our system. 


What if my item is defective/damaged? 

  • If an item is received damaged or was incorrectly shipped, please contact Customer Support within 7 days of delivery.  
  • A trained customer service representatives will assist you in troubleshooting or provide you with directions to return/exchange your defective unit. 
  • If an item is returned back to our warehouse and is not defective, the returned item will be shipped back to you and is subject to a returns handling service fee. 


A Prepaid Return Label is available upon request to those returning products back as "defective or damaged". Note: If the product is tested and found to be operational and resellable, a credit will be applied for the product price LESS the price of the prepaid return label.



NON-returnable Items 

Non-returnable items will be returned back to the customer under the customers expense. 

  • Any items past the 45 day return/exchange policy
  • Batteries, ear tips, custom made products, and select products that rest inside the ear. 
  • Assistive listening products are refundable within 45 days of purchase. Items must be in "new, unaltered and unused condition".
  • All consumables and digestible products are NOT eligible for refunds, this includes vitamins, nutritional supplements, topical creams/lotions, and any liquid products.  
  • Hazardous materials, flammable liquids or gases 


Returns can only be authorized under the following conditions: 

  • Without showing signs of wear or damage in any way 
  • Within 45 calendar days of the delivery date (after 45 days no returns are allowed) 
  • Must not be a special order or a custom order 
  • Noted that it cannot be returned or has a different return policy time period other than that 45 days noted in that item's particular item description.



Will a return service handling fees be applied if I return an item?


  • NO, if an item is returned within 45 days in NEW condition, a return service handling fee will not be applied to your order. 


Which item are subject to a return service handling fee? 

Return service handling fee's will be applied to the following: 

  • Unauthorized returns - up to 25% handling fee 
  • Items that are returned with physical damages..includes damaged packaging. - up to 25% handling fee 
  • Shipments that are "returned back to sender" - Cost of original shipping paid and any additional return costs 
  • Orders that are returned incomplete..missing manuals, cords, accessories - Cost of missing units 


Return service handling fee will be deducted off your refund amount. 


 




Contact Us: Tel (800) 991-6207 | Fax (888)991-8028 | contactus@libertyhealthsupply.com