Returns & Exchanges
Easy 30 Day returns and exchanges
- You have 30 days from the time you receive your order to request a return or exchange.
- All returns must have prior approval before being shipped back.
- Used items are subject to a return/service handling fee
Customer satisfaction is our goal, if you are not 100% satisfied with your purchase, you may return your item(s) for refund. If you need assistance in finding a different item, our customer service team will gladly assist you in finding a product that meets your needs and authorize an exchange.
How do I return my item(s) for refund/exchange?
1) Contact us directly to request a return for refund/exchange.
2) Provide us with one of the following:
3) A Return Merchandise Authorization (RMA) # will be provided to return your item for refund/exchange.
Where do I return my item(s)?
4) Once your return request has been approved, ship your products back to our facility using your preferred shipping method.
ATTN: RMA #: ______
LIBERTY Health Supply
28045 Ashley Circle Suite 103
Libertyville, IL 60048
5) Upon receiving your return package to our facility, we will send a courtesy email notifying you we have received your return along with a time frame for processing your refund/exchange.
* Please allow our customer service team 24 hours to respond to your call/email. Weekend messages will be responded to the following business day.
* We will not be able to authorize a return for refund/exchange if we are unable to locate your purchase in our system.
What if my item is defective/damaged?
A Prepaid Return Label is available upon request to those returning products back as "defective or damaged". Note: If the product is tested and found to be operational and resellable, a credit will be applied for the product price LESS the price of the prepaid return label.
Non-returnable items will be returned back to the customer under the customers expense.
Returns can only be authorized under the following conditions:
Will a return service handling fees be applied if I return an item?
Which item are subject to a return service handling fee?
Return service handling fee's will be applied to the following:
Return service handling fee will be deducted off your refund amount.
Contact Us: Tel (800) 991-6207 | Fax (888)991-8028 | firstname.lastname@example.org
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